Terms & Conditions

Last updated: 25.10.2026

More Mail Club is a trading name of Huckle Studios Ltd, registered in England and Wales, company number 17224002. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We are the data controller for the personal information described in this policy. Our ICO registration number is ZC271394.
 

Contact: gemma@moremailclub.com
 

By subscribing, you agree to these terms.

1. What you’re buying

More Mail Club is a monthly subscription. Each issue includes a letter, a sticker, a postcard, a voicenote and a playlist, plus occasional surprise goodies. Audio is accessed through a QR code or link and hosted by third-party services such as SoundCloud, which have their own terms and privacy policies. Contents change each month and may vary from the examples on our website.

2. Prices and billing

• Prices are £8.50 per month (UK) and £11 per month (international). Postage is included.

• You’re charged when you subscribe, then on the same date each month until you cancel.

• Payments are processed by Stripe. We never see or store your full card details.

• If we change our prices, we’ll tell you at least 30 days beforehand, and you can cancel before the change applies.

3. Order dates and dispatch

• The order cut-off is usually the 28th of the month, but some months close earlier, for example around Christmas. Live dates are shown on our website and Instagram @moremailclub.

• Join before the cut-off to receive the next issue. Join after it and you’ll receive the issue after.

• Issues are packed after the cut-off and posted at the start of each month.

4. Delivery

• Issues are posted second class and untracked, via Royal Mail.

• Estimated delivery: UK 3-5 working days, international 6-15 days. Please allow extra time over Christmas and other busy periods. These are estimates, not guarantees.

• Please keep your address up to date in your account, or email gemma@moremailclub.com before the cut-off for the next issue. We can’t resend issues sent to an incorrect address you gave us.

• International orders may be subject to customs, import duties or taxes in your country. These are the recipient’s responsibility.

• If your issue hasn’t arrived after 10 working days (UK) or 20 working days (international) from the posting date, email gemma@moremailclub.com and I’ll send a replacement at no cost. Please allow extra time over Christmas.

5. Cancelling your subscription

• You can cancel anytime through your account before your renewal date.

• Cancel before the renewal date to avoid being charged for the next issue.

• Your cancellation takes effect at the end of the period you’ve paid for, and you’ll still receive any issues you’ve paid for.

6. Cancelling your subscription

Cancelling your subscription
 

You can cancel anytime through your account before your renewal date. Cancelling stops future payments and issues. After the 14-day period below, we don’t refund issues that have already been posted to you.
 

Your 14-day right to cancel (UK consumers)
 

If you’re a UK consumer, you have the right to cancel your subscription within 14 days of receiving your first issue, without giving any reason, and receive a refund. This comes from the Consumer Contracts Regulations 2013.
 

To do this, email gemma@moremailclub.com within 14 days of the day you received your first issue. 
 

You don’t need to send anything back, and we’ll refund you within 14 days of your cancellation.
 

We may reduce your refund if handling has reduced the value of the items beyond what was needed to look at them, but we won’t refuse a refund just because the issue has been opened.
 

After the first 14 days, you can still cancel anytime to stop future payments, but we can’t refund issues that have already been posted.
 

If you’ve bought a gift, the right belongs to the buyer, and the 14 days start when the recipient receives the first issue.
 

This doesn’t affect your other legal rights.

7. Refunds

• We don’t refund issues that have already been posted, except where the law requires it.

• If we make a processing error before posting, we’ll offer a partial refund or credit.

• Lost or damaged issues are replaced (see sections 4 and 8).