top of page
Homepage
Subscribe

Privacy policy

Last updated: 25.10.2026

Who we are

More Mail Club is a trading name of Huckle Studios Ltd, registered in England and Wales, company number 17224002. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We are the data controller for the personal information described in this policy. Our ICO registration number is ZC271394.
 

Contact: gemma@moremailclub.com

What information we collect

When you use our website or subscribe to More Mail Club, we collect:
 

  • Order information: your name, email address, delivery address, the subscription you choose and your order history.

  • Gift information: if you buy a gift, the recipient’s name and delivery address, and an optional gift message. Please make sure you have the recipient’s permission to share these details with us.

  • Payment information: payments are handled by Stripe. We never see or store your full card details.

  • Messages and feedback: emails, Instagram messages or comments you send us, and any reviews or feedback you choose to share.

  • Website and device information: your IP address, browser and device type, and how you use our site, collected automatically through cookies and similar tools.

  • Audio listening data: our voicenotes are hosted on SoundCloud. When you scan the QR code and listen, SoundCloud may collect information such as your IP address, device and listening activity, in line with its own privacy policy. We don’t receive your personal details from this, though we may see general listening statistics, such as the number of plays.

How we collect it

We collect information when you:
 

  • Place an order or manage your subscription

  • Buy a gift for someone else

  • Contact us by email, Instagram or any other way

  • Browse our website (through cookies)

  • Scan the QR code to listen to a voicenote

Why we use your information

We use your information to:
 

  • Take payment, set up and manage your subscription, and post your issues

  • Send you service messages about your order, such as confirmations, billing, delivery problems and changes to your subscription

  • Answer your questions and resolve any problems

  • Keep financial records and comply with the law

  • Improve our website and understand how it’s used
     

Our legal bases under UK data protection law are:
 

  • Contract, to deliver what you’ve bought

  • Legal obligation, such as tax and accounting records

  • Legitimate interests, such as answering enquiries and improving our site

  • Consent, for non-essential cookies and any marketing emails

How we store and share your information

Our website and store are hosted on Wix.com, which stores your data on secure servers. Wix and its payment services follow PCI-DSS standards for handling card payments.
 

We share only what’s needed with:
 

  • Wix (website, store and subscription management)

  • Stripe (payment processing)

  • The postal service we use Royal Mail, who need your name and delivery address, and for international orders may need customs information about the contents of your parcel

  • Our accountant, and HMRC or other authorities if the law requires it

  • SoundCloud, which hosts our audio recordings
     

We don’t sell your personal information.
 

Some of these providers store data outside the UK. Where they do, they should use safeguards approved under UK data protection law. You can read their own privacy policies for details.

How long we keep it

  • Order and financial records: Six years, for tax and accounting purposes

  • Subscription and delivery details: While your subscription is active. Once it ends, we delete your delivery address and subscription preferences when we no longer need them, and keep only your order and payment records for tax and accounting purposes.

  • Messages and enquiries: For as long as we need to deal with your enquiry and any follow-up, after which we delete or archive them.

How we contact you

We contact you by email and, if you message us, by Instagram or the channel you used. We’ll contact you about your order, billing, delivery and any problems with your subscription.

Your issues are sent by post to the address you give us.

Cookies and tracking tools

Our website uses cookies and similar tools to make the site work, remember your choices and understand how it’s used. Some are essential, and others (such as analytics) only run if you agree via our cookie banner. You can change your choices at any time using the banner or your browser settings. Third-party services, such as analytics tools, may have their own policies about how they collect and store data. Our voicenotes are played through SoundCloud, which may use its own cookies. You can find out more in SoundCloud’s privacy and cookie policies.

Data protection and GDPR

We handle your personal information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Huckle Studios Ltd is registered with the Information Commissioner’s Office (ICO), registration number ZC271394.
 

If you live in the European Economic Area, you have the same rights described in this policy under the EU GDPR. We only collect the information we need to run More Mail Club, we keep it secure, and we don’t sell it.
 

To use any of your rights, or if you have a question about your data, email gemma@moremailclub.com. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Your rights and withdrawing consent

You can ask us to:
 

  • Tell you what personal information we hold about you

  • Correct it, or delete it

  • Restrict or object to how we use it

  • Give you a copy to move elsewhere
     

If we’re relying on your consent for anything, you can withdraw it at any time. To make a request, or if you don’t want us to process your data anymore, email gemma@moremailclub.com. We’ll respond within one month. Deleting some information, such as financial records we must keep by law, may not be possible, and cancelling your subscription is done through your account.

Complaints

If you’re unhappy with how we’ve handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the “last updated” date at the top. If we make significant changes, we’ll let you know here.

​

Contact us

Questions about your information? Email gemma@moremailclub.com

bottom of page